Shipping policy

Shipping Policy

At GlamourJacket, we are committed to providing a smooth, reliable, and convenient shipping experience. Every order is carefully prepared and inspected before being dispatched to ensure it reaches you safely.

Order Processing

Orders are generally processed within 2–4 business days after payment is successfully confirmed.

Because some of our jackets may be made or prepared specifically for your order, additional processing time may occasionally be required. During sales, holidays, or periods of high order volume, processing may take a little longer.

Orders are processed Monday through Friday, excluding public holidays.

Delivery Times

Once your order has been dispatched, estimated delivery times are:

United States & Canada: 7–12 business days
United Kingdom & Europe: 7–14 business days
Australia & New Zealand: 8–15 business days
Other International Locations: 10–18 business days

Please note that delivery times are estimates and may vary depending on the destination, courier service, customs clearance, weather, or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

From time to time, GlamourJacket may offer free shipping promotions or discounted shipping rates.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24–48 hours to become active after the package has been handed over to the courier.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Any customs duties, taxes, or fees charged by the destination country's authorities are the customer's responsibility. GlamourJacket cannot control or predict these charges.

Customers are also responsible for providing an accurate delivery address and contact information.

Shipping Delays

Although we work with our shipping partners to deliver orders within the estimated timeframe, unexpected delays can occasionally occur because of:

Customs inspections
Weather conditions
Courier delays
Public holidays
Incorrect or incomplete shipping information
High order volumes
Other circumstances outside our control

If your order experiences a significant delay, please contact our customer support team and we will assist you in checking the shipment status.

Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply before we can resend the order.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the product.

If tracking shows that a package has been delivered but you have not received it, please first check with household members, neighbors, or your local courier service. You may also contact GlamourJacket so we can assist with the shipping investigation.